Contact: Nashville Fret Designs Antioch, TN sales@nashvillefretdesigns.com PH: (not available) The best way to contact us is by email. Why No Phone Number? We had a cell number account for several years, but then we noticed that there were no business related calls and very few telemarketer voice mails. So we canceled the cell service and activated a Google Voice number.  During the 2+ years with Google Voice again we had zero calls (yes, we checked, the system actually worked). And then Google canceled our service due to non use. At this point the value of having a business phone just to avoid criticism by some for not having a business phone seems a moot point. How many people really call an order in to Amazon? Polishing Buckle Frets We supply a fret polishing sheet with each buckle. Place the sheet with the darker polishing side face up on a couple of layers of paper towels. Take the buckle, fret side down, and swipe the frets across the polishing sheet a few times. The frets should shine right up. Comments on Ebony Wood Ebony is a very dark hardwood found primarily in Africa with related variations also found in India, South America, and other locations. One of the common Ebony uses is fretboards in guitars, mandolins, and other stringed instruments which is why we use it for our fretboard belt buckles. We also make buckles out of a variety of other woods. Typically for any non-Ebony wood we put a thin layer of polyurethane on the wood to seal and protect the surface. Ebony is an oily wood that doesn't play well with polyurethane, it initially leaves a shiny plastic look finish and later sort of clouds up. So we leave the Ebony unfinished and just buff it to a high shine for a natural look. (waiting for wood workers email to argue this) Left alone the oil eventually will begin to leach out. Not to worry, the buckle is not going to be dripping greasy liquid all around, all that happens is the finish begins to dull a little. To restore the original shine buff the buckle with a soft cloth until the shine returns. (this sort of contradicts the whole lemon oil on fretboards thing that we’ve all been doing for years and years) FAQs Q: I can feel the ends of the fretwire along the edges of my buckle, is that a problem? A: Wood is subject to humidity with a slight swelling when the humidity rises and shrinkage when the humidity falls. This is why doors “stick” in the summer and don’t stick in the winter. We actually “bake” our wood to help “pre-shrink” before we install the frets. If the wood still shrinks the fret ends might only stick out a couple of thousandths of an inch, but they can still be felt. If the buckle is uncomfortable to handle we can send you a polishing sheet that is a heavier grit. A few swipes on this sheet will solve the problem. Let us know when placing an order if you live really far out in a desert. Q: The belt hardware on my older buckle is bent, broken, or has suffered some other mechanical malady. Can this be fixed? A: Email us about the problem. We can probably replace the old hardware with the current stainless steel design. Q: How soon will my order ship? A: If we have something in stock it should ship the next working day. If we’re out of stock it might take 3 to 5 working days before we ship. Custom items are hard to estimate. We usually generate a CG graphic for the customer to approve. After that it could take a few days to a couple of weeks to complete depending on design complexity.